refund cancellation policy

Refund and Cancellation Policy

Welcome to Decor Home Craft! We want you to be completely satisfied with your purchase, and we’ve outlined our refund and cancellation policy to ensure a smooth and transparent experience.

1. Cancellation Policy

• Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please contact us immediately with your order details.
• Once an order has been processed and shipped, it cannot be canceled. You may still be eligible for a return or exchange under our Returns Policy (link to Returns Policy page).

2. Refund Policy

• We offer refunds for eligible items returned within [insert number] days of delivery. To be eligible for a refund, items must be in their original condition and packaging.
• Refunds will be issued to the original payment method used for the purchase, excluding any shipping costs.
• Please allow [insert number] days for the refund to be processed and reflected in your account.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within [insert number] days of delivery. We will arrange for a replacement or refund, depending on product availability.
• Please provide detailed photos of the damaged or defective item(s) and packaging to expedite the process.

4. Non-Refundable Items

• Certain items are non-refundable, including:
  • Custom-made or personalized items.
  • Items that have been used, damaged, or altered after delivery.
  • Items returned without their original packaging or accessories.

5. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged or defective).
• We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

6. Contact Us

• If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact us at [insert contact information]. Our customer service team is here to assist you.

7. Changes to Policy

• We reserve the right to update or modify our refund and cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on this website.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by our refund and cancellation policy.

Thank you for choosing Decor Home Craft!